Hi everyone, as you know i've waited 2 weeks to talk to Mr Tozer (apparently only one competant enough to deal with reflux) re Jasmines ph results. On Mon I was told Jasmine had acid in her oesophagus for 70% of the time which was classed as significant but doc didn't know much about it so would have to wait for Dr Tozer when back yesterday, had no word yesterday so filed a formal complaint today at 3.30pm. Informed person I was unhappy with lack of care, consideration and apparent lack of knowledge on Doctors part and treatment of Jasmine has at times been negligent. Also stated every time a doc was rude to me or dismissive and said I will only be happy if she is seen by doctor who knows about reflux (even if this means travelling to another hospital). She said whould I put my faith in torbay hospital one last time and wait for Dr Tozer, I agreed and waited for his call - half an hour later...............
Doc - Hello mrs kelly
Me - Hello
D - How is Jasmine?
M - Not very well, she is still showing severe signs of reflux and is in a lot of pain, the meds don't seem to be working
D - Right and she is on omeprazole?
M - Yes 20mg, nothing else
D - Right, well i've had a look at the results of the ph study and unfortunately the results are invalid, I saw that her acid levels were severe and thought to myself no this isn't right for a 6 month old baby so I looked at her x-ray and the tube was fitted into her stomach, this means that the acid readings were from her stomach and not oesophagus.
M - WHAT!!!!!!!!!!!!!! So how did this happen, a doc said it was placed correctly after looking at the x-ray
D - I can't find any record of a doctor loooking at the x-ray, um it must have been a junior doctor who thought Jasmine had a feeding tube fitted and so presumed it was in fact in the right place.
M - But surely the staff would know Jasmine was in fact in for a ph study
D - I'm very sorry but I can't find record of which doc it was, I will be informing the manager of paeds and filling in an incident report but unfortunately this means Jasmine will have to have it done again. I will speak to childrens ward and book you in as soon as possible, i'm very sorry.
SO JASMINE HAS TO HAVE TEST AGAIN!!!!!!!!!!! COME OFF MEDS AGAIN!!!!!!!!!!!
I AM SO ANGRY AAAAAAAAAAAAAAGGGGGGGGGGGGGGGRRRRRRRRRRRRHHHHHHHHHHHHHHH!!!!
Sorry everyone, I needed to vent! I tried to ring back liason officer but answerphone so will speak to her again tomorrow as will be logging another complaint!!!!!!!!!! WTF, and that quack who said to me on Mon that said Jasmines result was severe should be struck off!!!!!!!!!!!!!!!
A very sad, desperate and frustrated mummy to my poor Jasmine :-(
xx xx
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