FAO Verity

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Permalink Reply by Verity on February 22, 2012 at 6:58

Hiya. I emailed them explaining that they were leaking they took a few days to reply. They replied with about 6 questions for me to answer about how we make up our bottles and how we sterilise them. I've emailed back but haven't had a reply yet. They did say on the bottom of the email to send my address as if there is a fault they will be willing to replace them. 

Mine leak on and off as well, I changed the way I made them so there half full with cold boiled water and put it fridge then I boil kettle and fill Ither rest up when Finley wants a bottle. That seems to of helped a bit.

All this money babies cost lol!

X

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Permalink Reply by Beth on February 22, 2012 at 9:16

Thanks. Maybe I just need to be a bit more patient then! My LO has decided he only likes avent teats too and refuses to use MAM ones after I bought additional ones. Aargh!! X 

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Permalink Reply by Mary Edel on February 22, 2012 at 9:19

Hi Ladies, We waited over 8 weeks to get a reply and they said the reply must have gone into spam folder  -but I checked and it hadn't. I had to phone them in the end. They then sent an email with questions and we had to send the barcode and lot number of the box. After about 8 very tedious emails we eventually got replacement bottles. The thread of e mails is so fickle my husband laughs at it. So good luck!

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Permalink Reply by Beth on February 22, 2012 at 9:36

Thank Mary - there was me thinking a week was a slow response! 

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Permalink Reply by Verity on February 22, 2012 at 9:48

I don't even have the box or the receipt woops x

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Permalink Reply by Beth on February 22, 2012 at 13:05

Amazingly I kept the receipt and the box - with my OCD head on I usually swipe everything asap and it goes in the bin! 

Babies cost enough without the stuff you buy being rubbish - aargh! X

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Permalink Reply by Verity on February 23, 2012 at 11:59

They emailed me back yesterday saying they are sending me some replacements out. I didnt have to give them a product lot or the receipt details.

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Permalink Reply by Beth on February 23, 2012 at 12:57

They emailed me yesterday too apologizing for delay (I'd sent a chaser email as I have no patience!). They've sent me a list of questions about how I use and sterilize bottles so must reply when I get chance!  

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Permalink Reply by Mary Edel on February 23, 2012 at 13:13

Beth If you have the instructions check them and answer all the questions as per the instructions. for some reason they were really fickle with me and a few others I know of.  Edel

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Permalink Reply by Beth on February 23, 2012 at 14:47

Thanks I will.  I double checked yesterday that I'd still got them and I have!  I guess if there's any way they can blame the consumer and not replace the product they will! Were your replacements leak free??

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